Hub Plus Membership Terms & Conditions

Hub Plus is StudyNL’s premium student membership, designed to provide students and prospective students with additional support, resources, tools, discounts, guidance and opportunities relating to studying and student life in the Netherlands.

Hub Plus membership includes access to the following benefits:

• Over 150,000 student discounts through the ISIC network – access to a broad network of student discounts and offers, subject to the availability and eligibility requirements of participating providers.
• Ready-made arrival checklist – a structured checklist designed to help members prepare for studying, relocating and settling in the Netherlands.
• Planning tools that follow you across devices – digital planning resources designed to help members organise their studies, relocation and student life.
• Downloadable guides – access to premium StudyNL guides and resources covering relevant aspects of studying and living in the Netherlands.
• Three ready-made CV templates – professionally structured CV templates that members can personalise for employment, internships and other applications.
• Three application and motivation letter templates – templates designed to assist members with preparing university, employment and other relevant applications.
• Priority Q&A with guided support – priority access to Hub Plus support and guidance channels, subject to reasonable availability and response times.
• Verified housing route and premium property listings – access to Hub Plus housing resources, including selected or verified housing routes and premium property listings where available.
• Partner guidance in one place – access to information, guidance and resources from StudyNL partners and relevant third-party providers.
• Early application and introductions to student associations – access to opportunities to apply early or request introductions to participating student associations, where available and subject to any eligibility or acceptance requirements imposed by the relevant organisation.
• Your own ISIC card, included – access to an ISIC card as part of Hub Plus membership, subject to applicable eligibility, verification, issuance and third-party provider requirements.

Collectively, these are referred to in these Terms as the “Hub Plus Benefits.”

Individual benefits may be subject to reasonable eligibility requirements, third-party availability, geographical restrictions or verification requirements. Where a benefit involves an independent third party, StudyNL cannot guarantee that the third party will accept an application, provide accommodation, approve membership or otherwise provide a particular outcome.

StudyNL may continue to introduce additional Hub Plus Benefits and improve existing benefits over time.

Hub Plus is an evolving membership service. Some Hub Plus Benefits may be introduced, expanded or made available to members progressively.

Where a particular benefit is not yet operational or is undergoing implementation when a member joins, StudyNL will aim to make that benefit available as soon as reasonably practicable.

The temporary unavailability of an individual benefit does not automatically terminate the membership or affect access to the other Hub Plus Benefits that remain available.

However, nothing in these Terms limits a member’s statutory consumer rights where a material element of the service has not been supplied as agreed or where applicable consumer law provides a right to a remedy.

StudyNL may make reasonable modifications to individual Hub Plus Benefits where necessary to improve the service, comply with legal or regulatory requirements, accommodate changes made by third-party providers or replace a benefit with a substantially equivalent or improved benefit.

Hub Plus currently costs €9.99 per month, including applicable VAT, unless a different price or promotional rate is clearly displayed before purchase.

The total amount payable will be displayed before you complete your subscription.

Hub Plus is a recurring monthly subscription.

By subscribing, you authorise StudyNL or its payment provider to charge the applicable membership fee to your chosen payment method each month until your membership is cancelled.

Your Hub Plus membership automatically renews each month unless you cancel.

Your payment method will ordinarily be charged on or around your monthly renewal date.

There is no minimum subscription period beyond your current monthly billing period.

You may cancel at any time. If you cancel outside the statutory withdrawal period, your membership will remain active until the end of your current paid billing period and will then cease to renew.

If you purchase Hub Plus online as a consumer, you have a 14-calendar-day right to withdraw from your subscription, subject to applicable European and national consumer protection law.

The withdrawal period begins when the subscription contract is entered into.

You do not need to provide a reason for exercising your statutory right of withdrawal.

To exercise this right, you must clearly inform StudyNL of your decision to cancel before the 14-day period expires.

Where you expressly request or consent to Hub Plus services beginning immediately during the 14-day withdrawal period, the consequences of withdrawal, including any amount that may lawfully be payable for services already supplied, will be determined in accordance with applicable consumer law.

Nothing in these Terms restricts or excludes your statutory consumer rights.

Further information is contained in our Cancellation & Refund Policy.

You may cancel your Hub Plus membership at any time.

After the initial 14-day statutory withdrawal period, cancellation will take effect at the end of your current monthly billing period.

You will continue to have access to Hub Plus until the end of the period for which you have already paid. Your membership will then end automatically and no further monthly membership payment will be taken.

You can cancel through your Hub Plus account or through another cancellation method made available by StudyNL.

We will provide confirmation once your cancellation has been successfully processed.

Once payment has been successfully processed, access to available Hub Plus services will normally be provided immediately.

Your membership is personal to you and must not be sold, transferred or shared with another person.

You are responsible for keeping your account credentials secure and for ensuring the information associated with your account remains accurate.

Please contact StudyNL promptly if you believe somebody has accessed your account without your permission.

Hub Plus provides access to student discount benefits through the ISIC network.

Individual discounts and offers may be provided by independent third parties and may therefore be subject to separate eligibility requirements, geographical restrictions, availability, expiry dates and third-party terms.

References to more than 150,000 discounts describe the wider ISIC discount network and do not mean that every individual discount is necessarily available to every Hub Plus member in every location.

Where an ISIC card is provided as part of Hub Plus membership, issuance may be subject to ISIC’s applicable student eligibility and verification requirements.

StudyNL cannot override eligibility requirements imposed by ISIC or another independent provider.

Hub Plus may provide members with access to verified housing routes, premium property listings, accommodation information and introductions to accommodation providers.

Unless expressly stated otherwise, StudyNL is not the landlord, letting agent, property manager or guarantor in relation to independently provided accommodation.

Members should review the applicable property information and contractual terms before entering into a tenancy or accommodation agreement.

The availability of individual properties cannot be guaranteed, as accommodation may be withdrawn, reserved or let by the relevant provider.

Hub Plus may provide members with early application opportunities and introductions to participating student associations.

An introduction or application opportunity does not guarantee acceptance or membership.

Individual student associations remain responsible for their own membership requirements, application processes and admission decisions.

StudyNL provides guides, templates, information and resources intended to assist students studying or planning to study in the Netherlands.

StudyNL content does not constitute legal, immigration, financial, tax or other regulated professional advice.

University, visa, residency, government and financial requirements may change. Members should verify important requirements with the relevant university, government authority or appropriately qualified professional where necessary.

Hub Plus does not guarantee university admission, visa or residence permit approval, employment, student finance, accommodation or any other particular outcome.

Templates supplied through Hub Plus are intended to assist members in preparing their own applications.

Members are responsible for reviewing, personalising and verifying documents before submitting them.

Access to Hub Plus templates does not guarantee university admission, employment, an interview or any other particular outcome.

You must not use Hub Plus unlawfully or fraudulently, interfere with the operation or security of StudyNL, attempt to access another person’s account, commercially redistribute Hub Plus materials, systematically scrape or extract Hub Plus content, or publicly distribute paid resources to non-members.

We may suspend or terminate access where we reasonably believe serious or repeated misuse has occurred.

StudyNL and its licensors retain all applicable intellectual property rights in Hub Plus, including its original guides, templates, written materials, branding, graphics, software and other proprietary content.

Membership provides you with a personal, limited, non-exclusive and non-transferable right to use Hub Plus content for your own personal and educational purposes.

Purchasing Hub Plus does not transfer ownership of StudyNL intellectual property to you.

We aim to keep Hub Plus available and functioning reliably but cannot guarantee uninterrupted or error-free access.

Temporary interruptions may occur due to maintenance, upgrades, security issues, technical problems or circumstances outside our reasonable control.

Where we make a material change that significantly affects the core paid service, we will comply with any notice, cancellation or other requirements imposed by applicable consumer law.

StudyNL may introduce new benefits and make reasonable changes to existing Hub Plus Benefits.

A benefit may be changed, replaced or withdrawn where reasonably necessary because of changes to third-party arrangements, legal or regulatory requirements, technical considerations or improvements to Hub Plus.

Where a material change significantly reduces the service provided to an existing member, StudyNL will provide any notice, cancellation rights or other remedies required under applicable consumer law.

We may change the Hub Plus subscription price from time to time.

A price change will not retrospectively affect a billing period you have already paid for.

We will provide appropriate advance notice before a new price applies and obtain consent where required by applicable law.

If you do not wish to continue at the new price, you may cancel your membership before it takes effect.

Refund rights during the statutory 14-day withdrawal period are explained in our Cancellation & Refund Policy.

After that period, payments already made are generally non-refundable where you simply decide not to continue. Instead, you will retain Hub Plus access until the end of your current paid billing period.

This does not affect any statutory right to a refund, price reduction, cancellation or other remedy.

We may suspend or terminate membership where reasonably necessary because payment has not been received, the membership has been obtained or used fraudulently, there has been serious or repeated misuse of Hub Plus, there is a material security risk, or we are required to do so by law.

Termination by StudyNL does not affect any statutory refund or consumer rights you may have.

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

Nothing in these Terms is intended to exclude or restrict mandatory consumer rights or any liability that cannot legally be excluded.

StudyNL is not responsible for the independent acts or omissions of third-party service providers except where StudyNL is legally responsible.

We process personal information in accordance with our Privacy Policy and applicable data protection legislation, including the GDPR where applicable.

Our Privacy Policy explains what information we collect, how and why we process it, how long information may be retained and the rights available to you.

We may update these Terms where reasonably necessary to reflect changes to Hub Plus, applicable law, regulatory requirements, security requirements or our operations.

Where a change materially affects an existing paid membership, we will provide reasonable advance notice where required by law.

These Terms are governed by the law applicable to the StudyNL contracting entity, subject to mandatory consumer protections applicable in the country where you are habitually resident.

Nothing in these Terms deprives an EU consumer of mandatory protections available under applicable European Union or national consumer law.

If you have questions about Hub Plus, wish to cancel your membership, exercise your statutory right of withdrawal or require assistance with your account, please contact StudyNL using the contact information provided on the StudyNL website.

These Terms, together with the Cancellation & Refund Policy, Privacy Policy and any specific terms clearly presented when you purchase Hub Plus, form the agreement governing your membership.

If any provision is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

By purchasing Hub Plus, you acknowledge that you have had the opportunity to read these Terms & Conditions and agree to be bound by them, subject always to your statutory consumer rights.